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Terms & Conditions

Shipping & Returns
 
1.  Carriage.
(a) Unless requested otherwise all orders will be shipped via the best shipping method determined by the order size and configuration. Typically this takes between 1 - 3 days to arrive with you from the date we despatch your order.
(b) All orders will only be despatched on receipt of cleared funds.
(c) Should special delivery requirements be agreed, an extra amount may be charged to cover any other additional costs involved.

2.  Returns & Replacement.
Faulty or Wrong Goods Received
If you have received goods which are faulty, damaged or we have sent you the wrong items, please contact us as soon as possible by telephone or email. We will replace or refund the damaged, faulty or wrong items. We may ask you to return these items, but if we do, the cost of your return postage will be refunded. In this instance, replacements will be despatched on receipt of the returned items.

 
Wrong Quantity Received
Please let us know in a timely manner if the quantity received does not match your order and the delivery note / invoice. If the quantity is less, then we will immediately send the balance or make a refund if no more stock is available. If we have sent too many then we thank you in advance for your honesty; if we ask you to return the surplus items, your return postage costs will be refunded on receipt of the items.

 

 
Your additional rights as a consumer.
In accordance with the law, you have a 7 day 'cooling off period' in which you have the right to cancel your purchase and receive a full refund. You do not need to give a reason for cancelling your purchase. We are obliged to refund your payment in full within 30 days of your cancellation. However, DVDs, CDs and Downloads are totally non refundable unless in the case of a clearly damaged or badly manufactured/faulty CD/DVD being received. Goods will have to be returned and examined for damage.

3.  Ordering.
Browse through our products and make your selection. Enter the quantity you require and click the 'Add to cart'. Click the 'Close' on the pop up window that opens to confirm your choice.   You can easily check to see what's in your shopping basket at any time by clicking the 'view basket' link at the top of each shop page.  When you have finished selecting the items you wish to purchase, go to ‘view basket’ and click the ‘Pay Now’ link to take you to our easy to follow checking out section.  Follow the simple instructions and enter your shipping, payment and address details and finally submit your order for processing.


4.  Payment, Pricing & Promotions
We use PayPal for all our online payment processing.  It's fast, very secure and you don't even need to have a PayPal account, just a valid debit or credit card.  All our prices are in British Pounds.
If you prefer not to use Paypal, either telephone (The number is on the about us page ) or email and we will hold your order and take payment by card over the telephone or cheque.


Conditions of Use

 
1. Acceptance of Terms and Conditions of Trade, Use and Amendments.
Each time you use or cause access to this web site, you agree to be bound by these Terms, and as amended from time to time with or without notice to you. In addition, if you are using a particular service on or through this web site, you will be subject to any rules or guidelines applicable to those services and they shall be incorporated by reference into these Terms of Use.  Please see our Privacy Policy, which is incorporated into these Terms of Use by reference.

 
2. Our Service.
Our web site and services are provided to you on and through our web site on an "AS IS" basis. You agree that the owners of this web site exclusively reserve the right and may, at any time and without notice and any liability to you, modify or discontinue this web site and its services or delete the data you provide, whether temporarily or permanently. We shall have no responsibility or liability for the timeliness, deletion, failure to store, inaccuracy, or improper delivery of any data or information.

 
3. Third Party Services.
Goods and services of third parties may be advertised and/or made available on or through this web site. Representations made regarding products and services provided by third parties are governed by the policies and representations made by these third parties. We shall not be liable for or responsible in any manner for any of your dealings or interaction with third parties.

 
4. Indemnification.
You agree to indemnify and hold us harmless, our subsidiaries, affiliates, related parties, officers, directors, employees, agents, independent contractors, advertisers, partners, and co-branders from any claim or demand, including reasonable attorney's fees, that may be made by any third party, that is due to or arising out of your conduct or connection with this web site or service, your provision of Content, your violation of this Terms of Use or any other violation of the rights of another person or party.

 
5. DISCLAIMER OF WARRANTIES.
YOU UNDERSTAND AND AGREE THAT YOUR USE OF THIS WEB SITE AND ANY SERVICES OR CONTENT PROVIDED (THE "SERVICE") IS MADE AVAILABLE AND PROVIDED TO YOU AT YOUR OWN RISK. IT IS PROVIDED TO YOU "AS IS" AND WE EXPRESSLY DISCLAIM ALL WARRANTIES OF ANY KIND, IMPLIED OR EXPRESS, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
WE MAKE NO WARRANTY, IMPLIED OR EXPRESS, THAT ANY PART OF THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, VIRUS-FREE, TIMELY, SECURE, ACCURATE, RELIABLE, OF ANY QUALITY, NOR THAT ANY CONTENT IS SAFE IN ANY MANNER FOR DOWNLOAD. YOU UNDERSTAND AND AGREE THAT NEITHER US NOR ANY PARTICIPANT IN THE SERVICE PROVIDES PROFESSIONAL ADVICE OF ANY KIND AND THAT USE OF SUCH ADVICE OR ANY OTHER INFORMATION IS SOLELY AT YOUR OWN RISK AND WITHOUT OUR LIABILITY OF ANY KIND.

 
Some jurisdictions may not allow disclaimers of implied warranties and the above disclaimer may not apply to you only as it relates to implied warranties.

 
6. LIMITATION OF LIABILITY.
YOU EXPRESSLY UNDERSTAND AND AGREE THAT WE SHALL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, SPECIAL, INDICENTAL, CONSEQUENTIAL OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO, DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, DATA OR OTHER INTANGIBLE LOSS (EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES), RESULTING FROM OR ARISING OUT OF

 
(I) THE USE OF OR THE INABILITY TO USE THE SERVICE,
(II) THE COST TO OBTAIN SUBSTITUTE GOODS AND/OR SERVICES RESULTING FROM ANY TRANSACTION ENTERED INTO ON THROUGH THE SERVICE,
(III) UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR DATA TRANSMISSIONS,
(IV) STATEMENTS OR CONDUCT OF ANY THIRD PARTY ON THE SERVICE, OR
(V) ANY OTHER MATTER RELATING TO THE SERVICE.

 
In some jurisdictions, it is not permitted to limit liability and therefore such limitations may not apply to you.

 
7. Reservation of Rights.
We reserve all of our rights, including but not limited to any and all copyrights, trademarks, patents, trade secrets, and any other proprietary right that we may have in our web site, its content, and the goods and services that may be provided. The use of our rights and property requires our prior written consent. We are not providing you with any implied or express licenses or rights by making services available to you and you will have no rights to make any commercial uses of our web site or service without our prior written consent.

 
8. Notification of Copyright Infringement.
If you believe that your property has been used in any way that would be considered copyright infringement or a violation of your intellectual property rights, our copyright agent may be contacted at the following address: sales:b-craft-e.co.uk. You will find our postal address on our ‘about us’ page.

 
9. Applicable Law.
You agree that this Terms of Use and any dispute arising out of your use of this web site or our products or services shall be governed by and construed in accordance with local laws where the headquarters of the owner of this web site is located, without regard to its conflict of law provisions. By using this web site and service you consent and submit to the exclusive jurisdiction and venue of the county or city where the headquarters of the owner of this web site is located.
 
10. Miscellaneous Information.
(i) In the event that this Terms of Use conflicts with any law under which any provision may be held invalid by a court with jurisdiction over the parties, such provision will be interpreted to reflect the original intentions of the parties in accordance with applicable law, and the remainder of this Terms of Use will remain valid and intact; (ii) The failure of either party to assert any right under this Terms of Use shall not be considered a waiver of any that party's right and that right will remain in full force and effect; (iii) You agree that without regard to any statue or contrary law that any claim or cause arising out of this web site or its services must be filed within one (1) year after such claim or cause arose or the claim shall be forever barred; (iv) We may assign our rights and obligations under this Terms of Use and we shall be relieved of any further obligation.
 

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